Media, Research and Analysis

In recent years Barclay has been at the forefront of UK and international ITSM digital media, with on-camera appearances hosting ‘ITSMTV’ and the ‘Service Desk Inspector’ series, as well as being a regular contributor to the high profile weekly ITSM industry podcasts. He is also very active on social media, particularly on Twitter as @barclayrae and #itsmgoodness, where the regular ITSM Goodness ‘nuggets’ of practical advice originated.

Barclay works with a number of ITSM organisations producing content, standards and products, as well as writing and delivering ideas and practical solutions to the industry through a variety of channels. Services range from writing copy and value propositions for companies, to white papers and creating and contributing to standards. With broad experience across delivery, consultancy, membership and vendor organisations, he can help to develop and turn ideas into reality either as products or message based content.

Barclay is a popular and sought after speaker at high profile international industry conferences. He offers a select number of event presentations and keynote speaking engagements each year. Barclay’s style combines his pragmatic, straightforward, no-nonsense approach with his dry Scottish wit, going straight to the core of any ITSM topic with keen insight and humour.

Events in recent years have included: Pink Elephant (Vegas), itSMF UK, SDI, SMFusion, ITSM conferences in Belgium, South Africa, US, Sweden, Dubai, Finland, Poland and Estonia as well as participation in the first two global 24-hour (TFT) conferences, streamed worldwide.

Barclay’s research and industry analysis services are often in demand by leading ITSM organisations. Using his independent, highly experienced and down-to-earth approach, he can quickly create key knowledge resources for you of high value to you and your customers. Sample services :

• Authoring and editing of reports
• In depth reviews of leading software products
• Expert feedback on positioning, functionality, expectations and trends
• Independent white papers on leading ITSM topics, such as service catalog, metrics and tool selection.