BrightTalk Webinar. Enterprise Service Management

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Event Start Date:
January 28, 2021		Event End Date:
January 28, 2021		Event Venue:
Join Barclay for this session on Enterprise Service Management – what is the future for how this will develop, based on the current working climate and post COVID? ITSM concepts are used more and more in areas beyond IT and many organisations get real benefit from ITSM processes and tools. How can this be viewed from a governance and data management perspective? How can organisations approach service management consistently? This session explores the pros, cons and futures for ESM…

itSMF UK CX/XLA forum

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Event Start Date:
September 15, 2020		Event End Date:
September 15, 2020		Event Venue:

Customer and employee experience: SLA, XLA and OXM in a COVID-challenged world

I’m delighted to be hosting and participating in the following discussion, which will be run as a live session at the opening of the itSMF UK conference on 16th November 9am GMT:

ITIL 4 – the architects’ view

A discussion with ITIL luminaries Barclay Rae, Stuart Rance, Mark Smalley, Lou Hunnebeck, David Cannon, Roman Jouralev and Erika Flora.

This will involve discussion around the creation, development and ultimate value of the ITIl4 books – from the authors / Lead Editors. This will include some short personal insights on the publications, how they were created etc, plus discussion on how to use and get value from the books – particularly how they relate to each other.

This will be followed by an extended session for audience questions – from live attendees and beyond.

Overview of the full ITIL4 programme and output Author’s perspective on each book – approach to writing, contributing authors, key messages, plus the exam programme – overview and expectations

What is in Digital and IT Strategy ? How was this put together and what is different about this book – e.g. case work. How is this publication relevant for all – not just leaders

High Velocity IT overview  HVIT’s background, intent and content in order to prime the interactive part with potential discussion topics such as ethics, psychological safety, service experience, working with complexity.

Create Deliver and Support and Drive Stakeholder Value overviews – leading the drive to mapping – value stream/customer journey

Direct Plan and Improve overview DITS, DPI and HVIT – what’s the difference?

How are practices to be used? (Stuart) Explanation of the approach beyond the books, plus how to access and use these in context

How do we use ITIL4 including how do we leverage existing (v2/v3) investment in training and knowledge. How do the books/programmes relate to each other –  what are the differences and different perspectives of the books when they might seem to cover similar areas.

Questions  From the audience, or those submitted in advance

 

Brighttalk Webinar – AI and ITSM confidence

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Event Start Date:
August 19, 2020		Event End Date:
August 19, 2020		Event Venue:

https://www.brighttalk.com/webcast/534/428892/ai-opportunities-for-service-management-confidence

Freshworks AI Webinar

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Event Start Date:
August 11, 2020		Event End Date:
August 11, 2020		Event Venue:

https://www.freshworks.com/eu/webinars/service-management-and-the-new-world-of-automation/?tactic_id=3893290&utm_source=Influencer_Webinar_Promotions&utm_medium=Barclay_Rae

ITSM20 – the itSMF UK conference

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Event Start Date:
November 16, 2020		Event End Date:
November 17, 2020		Event Venue:

https://www.itsmf.co.uk/itsm2020

 

I’m delighted to be hosting and participating in the following discussion, which will be run as a live session at the opening of the itSMF UK conference on 16th November 9am GMT:

ITIL 4 – the architects’ view

A discussion with ITIL luminaries Barclay Rae, Stuart Rance, Mark Smalley, Lou Hunnebeck, David Cannon, Roman Jouralev and Erika Flora.

This will involve discussion around the creation, development and ultimate value of the ITIl4 books – from the authors / Lead Editors. This will include some short personal insights on the publications, how they were created etc, plus discussion on how to use and get value from the books – particularly how they relate to each other.

This will be followed by an extended session for audience questions – from live attendees and beyond.

Overview of the full ITIL4 programme and output Author’s perspective on each book – approach to writing, contributing authors, key messages, plus the exam programme – overview and expectations

What is in Digital and IT Strategy ? How was this put together and what is different about this book – e.g. case work. How is this publication relevant for all – not just leaders

High Velocity IT overview  HVIT’s background, intent and content in order to prime the interactive part with potential discussion topics such as ethics, psychological safety, service experience, working with complexity.

Create Deliver and Support and Drive Stakeholder Value overviews – leading the drive to mapping – value stream/customer journey

Direct Plan and Improve overview DITS, DPI and HVIT – what’s the difference?

How are practices to be used? (Stuart) Explanation of the approach beyond the books, plus how to access and use these in context

How do we use ITIL4 including how do we leverage existing (v2/v3) investment in training and knowledge. How do the books/programmes relate to each other –  what are the differences and different perspectives of the books when they might seem to cover similar areas.

Questions  From the audience, or those submitted in advance

 

The ITSM Crowd

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Event Start Date:
June 15, 2020		Event End Date:
June 15, 2020		Event Venue:

ITSM Crowd 71 – Technology is here to stay