Consulting and Troubleshooting

More than just a ‘health check’, this service provides you with a fast, proven and practical way to review your IT service maturity, analyse what’s holding you back, plan for maximum success and build consensus for implementation. The focus is not simply on ITSM processes or ‘compliance’ with methodologies, but on the issues that are directly related to the success of your business, such as culture, people management, governance, as well as new ways of working like DevOps, Agile, ‘digital’, shift left, ITIL4 etc.

Included as standard are:

The current explosion of tool replacement projects, with new levels of automation and service models in the IT sector, plus the multiplicity of buying options, has made the procurement process more challenging – and potentially risky – more than ever. This option helps to ensure that you get the best value, cost efficiency and risk management from your purchases.

Included as standard are:

The focus here is on what is practical and achievable in a short time. It is a mentoring and facilitation service that helps you to build successful SLM quickly and effectively, bypassing all the regular problems and cul-de-sacs that inevitably occur. Successful SLM is also one of the fastest ways to demonstrate the real value of IT.

Included as standard are:

How often have you complained that you just can’t get the right reports out of your ITSM or CRM system? However, have you ever thought about how to structure the input data and configuration information so that it doesn’t limit you? This service provides practical guidance to help you steer and reset your use of ITSM tools and processes so that you can really deliver and demonstrate value.

Included as standard are:

This service quickly identifies the ‘elephant in the room’ and builds an effective approach to resolution. More than simply a review or audit, this service takes an in-depth look at particular problems and perceived issues, providing experienced options and recommendations on how to resolve them. Often the real issues are about people and capability, management, structure, culture, communications and management of expectations.

Examples of areas covered:

All consultancy and troubleshooting work includes direct feedback, written reports, templates and documentation as required to help you move forward quickly and with quality assured.